RETURNS & REFUNDS POLICY
Last Updated: October 1, 2026
We want you to love your Pretty Unruly purchase. But sometimes things don't work out, packages arrive looking like they fought for their lives, or you simply need to make a return.
This Returns & Refunds Policy explains how Pretty Unruly LLC (“Pretty Unruly,” “we,” “us,” or “our”) handles returns, exchanges, refunds, damaged items, digital products, made-to-order merchandise, and other product-purchase issues.
This Policy applies to products purchased directly from Pretty Unruly. Party-planning and event services are governed separately as explained below.
1. STANDARD PHYSICAL PRODUCTS
Unless a product is marked Final Sale, made-to-order, personalized, or otherwise excluded below, eligible unused physical products may be returned within 30 days of delivery.
To qualify for a return, an item must generally be:
Unused and unworn
Unwashed
In its original condition
In its original packaging when reasonably applicable
Accompanied by proof of purchase
Items showing signs of use, wear, washing, damage occurring after delivery, or alteration may not be eligible for return.
To request a return, contact hello@shopprettyunruly.com with your order number and the item you would like to return.
Please contact us before sending anything back.
Returns must be sent according to the return instructions and return address provided by Pretty Unruly. Products sent without authorization or returned to another address, including an address appearing on original shipping packaging, may not be accepted or processed.
2. PRINT-ON-DEMAND AND MADE-TO-ORDER PRODUCTS
Certain Pretty Unruly merchandise may be produced specifically after an order is placed using third-party manufacturing or print-on-demand fulfillment partners.
Because these products are produced to order, they may not be eligible for return or exchange for reasons such as:
Change of mind
Ordering the wrong size
Ordering the wrong color or variation
Preference after receiving an accurately produced product
Any applicable product page may identify an item as made-to-order, print-on-demand, personalized, or otherwise subject to limited returns.
This limitation does not apply when an item arrives damaged, defective, materially different from what was ordered, incorrectly produced, or where applicable law provides a non-waivable right to return or cancel the purchase.
Please review product descriptions, measurements, size information, colors, and other product details carefully before ordering made-to-order merchandise.
3. RETURN SHIPPING
Unless an item arrived damaged, defective, incorrect, or we state otherwise, customers are responsible for authorized return shipping costs.
Original shipping charges are generally non-refundable except when required by law or when the return results from an error by Pretty Unruly.
We recommend using a trackable shipping method for authorized returns.
Pretty Unruly is not responsible for return packages lost or damaged before they are received at the authorized return destination.
4. REFUNDS
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Please allow reasonable processing time after approval. Your bank, card issuer, or payment provider may require additional time before the refund appears.
Original shipping charges and other non-refundable charges, if applicable, will not be included unless otherwise stated or required by law.
5. EXCHANGES
Because inventory, manufacturing methods, and product availability may vary, we cannot guarantee direct exchanges.
If you need a different size, style, or product, contact hello@shopprettyunruly.com.
Depending on the product and availability, we may arrange an exchange or ask you to return an eligible original item and place a new order.
Made-to-order and print-on-demand merchandise may not be eligible for size, color, or preference-based exchanges as explained in Section 2.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, incorrectly produced, or different from what you ordered, please contact us as soon as reasonably possible at hello@shopprettyunruly.com.
Please include:
Your order number
A description of the problem
Photographs of the item
Photographs of the packaging when relevant
Please retain the item and original packaging until we respond because they may be needed to evaluate the issue, work with a fulfillment partner, or process a carrier claim.
If we determine that an item arrived damaged, defective, incorrectly produced, or incorrect, we may provide an appropriate replacement, refund, store credit, or other resolution depending on the circumstances, product availability, and applicable law.
In other words: if we fucked it up, tell us. We'll work on making it right.
7. DIGITAL PRODUCTS
Due to the nature of digital products, digital downloads and electronically delivered products are generally Final Sale once delivered, downloaded, or accessed, except where otherwise required by law.
This may include downloadable:
Party games
Planning materials
Guides
Templates
Printable products
Digital kits
Other electronically delivered content
If you experience a technical problem accessing a digital purchase or receive the wrong file, contact hello@shopprettyunruly.com so we can help resolve the issue.
Purchasing a digital product does not transfer ownership of Pretty Unruly's intellectual property or grant permission to reproduce, redistribute, resell, or commercially exploit the product unless expressly stated otherwise.
8. CARD GAMES, PARTY KITS, AND SEALED PRODUCTS
For product-integrity, completeness, and hygiene reasons, opened or used card games, party kits, or similar packaged products may not be eligible for return unless they are defective, damaged, incorrect, incomplete upon arrival, or otherwise eligible under applicable law.
Unopened and unused eligible products may be returned under the standard physical-product requirements above.
If a game or kit arrives with missing, damaged, or defective components, contact us so we can evaluate the issue and provide an appropriate resolution.
9. CUSTOM OR PERSONALIZED PRODUCTS
Custom-made, personalized, specially produced, or customized items are generally Final Sale once production has begun unless they arrive damaged, defective, incorrectly produced, or applicable law requires otherwise.
Any product-specific cancellation deadline or proof-approval process will be communicated before or during the ordering process when applicable.
Please carefully review names, dates, wording, colors, sizes, and other customization information before approving or submitting a personalized order.
10. FINAL SALE ITEMS
Certain items may be designated Final Sale on the applicable product page or at checkout.
Final Sale items are not eligible for return or exchange except where required by law or when an item arrives damaged, defective, incorrectly produced, or incorrect.
11. LOST, STOLEN, OR MISSING PACKAGES
If tracking indicates that a package has been lost in transit or has not arrived within a reasonable period, contact us and we will help investigate the issue with the applicable carrier or fulfillment provider.
If tracking shows a package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors when appropriate, and the carrier.
Pretty Unruly cannot guarantee replacement or reimbursement for packages confirmed as properly delivered to the address supplied with the order, but we will review reported issues individually and assist where reasonably possible.
12. INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping address, contact us as quickly as possible.
We cannot guarantee that an address can be changed after an order enters production, fulfillment, or shipment.
Additional shipping or replacement costs may apply when an order must be reshipped or reproduced because incorrect or incomplete shipping information was provided.
13. ORDER CANCELLATIONS
If you need to cancel a physical-product order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests but cannot guarantee cancellation after an order has entered processing, production, fulfillment, or shipment.
Made-to-order, print-on-demand, personalized, custom, and digital products may have additional cancellation restrictions because production or delivery may begin shortly after an order is placed.
14. INTERNATIONAL ORDERS
Where Pretty Unruly offers international shipping, returns and refunds remain subject to this Policy except where mandatory consumer-protection law applicable to the customer provides additional rights.
Customers are generally responsible for customs duties, import taxes, brokerage charges, VAT, GST, or other destination-country charges unless those amounts were collected at checkout or otherwise stated.
Unless required by law or the return results from our error, international customers are generally responsible for return-shipping costs and any related charges.
Customs charges originally paid directly to a government, carrier, or other third party may not be refundable by Pretty Unruly.
Nothing in this Policy limits consumer rights that cannot legally be waived.
15. PARTY PLANNING AND EVENT SERVICES
This Returns & Refunds Policy applies to products purchased from Pretty Unruly.
Party-planning, event-styling, event-support, rental, and related services are governed by the applicable Client Services Agreement and Statement of Work, including their payment, cancellation, rescheduling, and refund provisions.
Those service engagements are not governed by this product Returns & Refunds Policy.
16. POLICY ABUSE
To the extent permitted by applicable law, we reserve the right to refuse returns or refund requests involving suspected fraud, repeated policy abuse, altered products, unauthorized returns, or items that do not meet the eligibility requirements stated in this Policy.
Nothing in this Policy limits rights or remedies that cannot legally be waived.
17. CHANGES TO THIS POLICY
We may update this Returns & Refunds Policy as our products, fulfillment methods, shipping destinations, or business practices change.
The version posted on our website at the time of purchase will generally apply to that purchase, subject to applicable law.
18. QUESTIONS?
Questions about a return, refund, damaged order, or this Policy may be sent to:
Pretty Unruly LLC
Idaho, United States
hello@shopprettyunruly.com